Customer Privacy
    We occasionally make our mailing list available to carefully screened, like-minded businesses. If you would rather we didn't, let us know and we'll code your name so that it is never shared. If we take your phone number it is only for us to call you in case of a problem with an order. We never share phone numbers or e-mail addresses. We don't telemarket. If for some reason you don't wish to receive any mailings from us or do not want us to share your name, simply let us know and we'll delete you from our customer list.

Online Security
    We utilize secure sockets layer encryption technology (SSL) for the transmission of all credit card information from you to our server. Our shopping cart software is a state-of-the-art system with numerous safeguards. Once we receive your order, your credit card information is not held on any computer connected to the Internet. Our Thawte security certificate is registered to ensure safety and reliability.

Out-of-Stock Items
    More than 99% of all orders ship in their entirety within 36 hours. We try very hard to keep a large supply of everything. However, many of these titles are from small publishers or overseas publishers. Books often go out of print and promises from publishers of "weeks" turn into months. Books we bring in from overseas take about two months just to get to us. We try to anticipate demand and stock up, but that's easier said than done.
    If you order over the phone, you'll be told when you order if something is out of stock. If you order by mail or fax, you'll receive a letter if we can't ship your item within four weeks. After eight weeks, we'll refund your money, unless you tell us to hold the order until the item arrives. Credit card orders will not be charged until the item ships.

Gift Orders
    We can send subscriptions, books & tapes to your friends and include a card stating that it is a gift from you. Also, we can send gift certificates in any denomination, accompanied by a complete list of our new offerings. Sorry, no gift wrapping available.

Taxes, Duties, Customs Charges
    We charge 8.25% sales tax on orders shipped to Texas addresses (books and tapes only; subscriptions are exempt). Customs charges, duties and brokerage charges are the responsibility of recipient. We will mark every package with manufacturing cost and label as educational materials. If you have specific instructions, please indicate with your order (your own brokerage account, etc.).

Libraries
    We will gladly extend credit to U.S. public and institutional libraries upon the receipt of a valid written purchase order. We offer free shipping to libraries in the United States that prepay their order. Libraries outside the U.S. will be charged actual shipping charges if their order is prepaid (fax for quote of shipping cost); standard shipping charged if invoiced.

Bookstores & Resellers
    Bonafide bookstores and resellers write or call to request our trade catalog, discount schedule, STOP order policy, etc. This only applies to books we publish.

Visiting Acres U.S.A.
    We are a working publishing company, not a retail bookstore, but we're always happy to meet our friends. If you are in the Austin area, feel free to stop by during business hours (Monday-Friday, 8:30 a.m.-5 p.m.) for a tour and to browse the shelves in our warehouse. Nothing fancy guaranteed.
     We are located in southwest Austin at 5321 Industrial Oaks Blvd., Ste. 128. (From Hwy. 290/Ben White, exit Industrial Oaks Blvd. which is the first exit west of Hwy. 1/MoPac). For map, click here.